About 3lefx
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Entries by 3lefx
PROLIN Power Server REST API *updated*
/in Feature Focus/by 3lefxWith Smart Suite 2020 we have hugely extended the REST API functionality. We invested a significant effort to also support…
My Dashboards
/in Feature Focus/by 3lefxWith the release of PROLIN Smart Client 2016 R17, PROLIN introduced a powerful new feature designed to improve the efficiency of the service desk staff through quick and easy visualization of support information. This new capability is…
PROLIN Global Search
/in Feature Focus/by 3lefxWith Global Search you are able to search across multiple entities at once including their history lines and attachments. For this functionality PROLIN Power Server is shipped with…
PROLIN Server Management Console
/in Feature Focus/by 3lefxWith the 2016 Release of the PROLIN Smart Suite we introduced the PROLIN Server Management Console(PSMC). This new addition to the PROLIN Power Server gives you…
Frequently Asked Questions
/in Feature Focus/by 3lefxBeing able to publish a comprehensive and actively updated knowledge base of frequently reoccurring issues is a must for keeping ITSM staff and customers informed. The Smart Suite currently provides…
Text Snippets
/in Feature Focus/by 3lefxAs part of the Smart Client workspace, Text Snippets functionality has been added. It provides…
Paste to Attachment
/in Feature Focus/by 3lefxAnother functionality to improve your efficiency was introduced in the Smart Client as of version 2016 R7, namely the ability to add screen prints as attachments via a copy/paste. When logging a call you can now…
Export Rules
/in Feature Focus/by 3lefxThe new Smart Client 2016 has a new Export button in the Rules editor to export the current list of rules for an Item Type to a file. Have you ever…
Single Sign On
/in Feature Focus/by 3lefxA much requested improvement to the PROLIN Smart Suite is the means to use Single Sign On Windows Authentication for the PROLIN Smart Client leveraging the user details from Active Directory. This allows users to…