Entries by 3lefx

My Dashboards

With the release of PROLIN Smart Client 2016 R17, PROLIN introduced a powerful new feature designed to improve the efficiency of the service desk staff through quick and easy visualization of support information. This new capability is…

PROLIN Global Search

With Global Search you are able to search across multiple entities at once including their history lines and attachments. For this functionality PROLIN Power Server is shipped with…

Frequently Asked Questions

Being able to publish a comprehensive and actively updated knowledge base of frequently reoccurring issues is a must for keeping ITSM staff and customers informed. The Smart Suite currently provides…

Paste to Attachment

Another functionality to improve your efficiency was introduced in the Smart Client as of version 2016 R7, namely the ability to add screen prints as attachments via a copy/paste. When logging a call you can now…

Export Rules

The new Smart Client 2016 has a new Export button in the Rules editor to export the current list of rules for an Item Type to a file. Have you ever…

Single Sign On

A much requested improvement to the PROLIN Smart Suite is the means to use Single Sign On Windows Authentication for the PROLIN Smart Client leveraging the user details from Active Directory. This allows users to…

User protocols

With the 2016 Release of the PROLIN Smart Suite we have improved the transport of data between the Smart Client and the Power Server. The alternative protocols on offer are…