PROLIN Smart Suite is a full-fledged ITSM solution designed to seamlessly replace HP Service Desk 4.5 installations with PROLINÂ ITSM as a Service. PROLIN Smart Suite is designed, from the ground up, for top performance, modern functionality, and toÂ make life easyÂ and fun in the IT department.
Smart Suite 2016 offers HP Service Desk Managers and Help Desk administratorsÂ a new generation of ITIL-based ITSM solutions.
PROLIN Smart Client 2016
With a fresh, state-of-the-art, Microsoft Office look-and-feel, Smart Client 2016Â delivers the highest product quality and a vastly improved user experience, offering more than 55 feature improvements, compared to the HP Service Desk client.Â Improvements focus on IT Management, Views, Reporting, Navigation, Search, Layout, and Dynamic Forms.Â PROLIN Smart Client 2016 can be installed in a risk-free parallel process with your current HP Service Desk installation, with no disruption in your day-to-day IT management.
PROLIN Power Server 2016
Power Server 2016 is a state-of-the-art ITSM application server, based on Microsoft .NET Framework, with a layered architecture stack that provides robust and flexible Internet-era functionality.Â It is fully compatible withÂ your HP Service Desk Application Server.Â In fact, for added peace-of-mind in the early stages, you can run your PROLIN Power Server 2016Â in parallel with your HP Application Server.
PROLIN enables a smooth transition fromÂ HP Service Desk to PROLIN Smart Client 2016Â and Power Server 2016.
For complete peace-of-mind in the early stages, you can run your HP Service Desk client and HP Application Server in parallel with Smart Client 2016 and Power Server 2016.
PROLIN Smart Client Web Access is a secure and cost effective way to publish one application, e.g.
PROLIN Smart Client, multiple applications, or even a complete desktop, to a device that supports HTML5
Designed for data integration, reconciliation and much more, organizational data and processes noÂ longer need to be centralized but can reside where they are best suited in whichever format is mostÂ appropriate. Federation can now be managed and the value of the data fully realized through PROLINÂ Smart Integration Server.