Smart Suite 2020

PROLIN Smart Suite is a full-fledged ITSM solution designed to seamlessly replace HP Service Desk 4.5 installations with PROLIN ITSM as a Service. PROLIN Smart Suite is designed, from the ground up, for top performance, modern functionality, and to make life easy and fun in the IT department.
Smart Suite 2016 offers HP Service Desk Managers and Help Desk administrators a new generation of ITIL-based ITSM solutions.

Built on Microsoft .NET Framework

Smart Suite 2020 is built, from the ground up, on the Microsoft® .NET Framework which provides the basis for Web service-based connectivity for Microsoft Windows-based applications.

Developed by PROLIN engineers using the Test Driven Development methodology, PROLIN Smart Suite is designed with the highest level of quality and architected for new feature releases and on-going product improvements.

logonip Easy installation

nipper-01No disruption to your current HP Service Desk environment

nipper-01Preserves business processes, knowledge, and data

nipper-01Compatible with HP BTO software

nipper-01Works with third-party software integrations and your own (such as forms, views, UI rules, etc.)

PROLIN Smart Client 2020
With a fresh, state-of-the-art, Microsoft Office look-and-feel, Smart Client 2020 delivers the highest product quality and a vastly improved user experience, offering more than 55 feature improvements, compared to the HP Service Desk client.  Improvements focus on IT Management, Views, Reporting, Navigation, Search, Layout, and Dynamic Forms.  PROLIN Smart Client 2020 can be installed in a risk-free parallel process with your current HP Service Desk installation, with no disruption in your day-to-day IT management.

PROLIN Power Server 2020
Power Server 2020 is a state-of-the-art ITSM application server, based on Microsoft .NET Framework, with a layered architecture stack that provides robust and flexible Internet-era functionality. It is fully compatible with your HP Service Desk Application Server. In fact, for added peace-of-mind in the early stages, you can run your PROLIN Power Server 2020 in parallel with your HP Application Server.

PROLIN enables a smooth transition from HP Service Desk to PROLIN Smart Client 2020 and Power Server 2020.

For complete peace-of-mind in the early stages, you can run your HP Service Desk client and HP Application Server in parallel with Smart Client 2020 and Power Server 2020.

Smart Client Web Access

PROLIN Smart Client Web Access is a secure and cost effective way to publish one application, e.g. PROLIN Smart Client, multiple applications, or even a complete desktop, to a device that supports HTML5 compliant browsers.

Smart Integration Server 

Designed for data integration, reconciliation and much more, organizational data and processes no longer need to be centralized but can reside where they are best suited in whichever format is most appropriate. Federation can now be managed and the value of the data fully realized through PROLIN Smart Integration Server.