PROLIN – where ITSM Innovation is a Tradition

PROLIN, the renowned pioneer in ITIL-based ITSM in the ’80s and ’90s, has reunited to revitalize your HP Service Desk installation and provide you with smooth sailing into the future of ITSM as a Service. The original PROLIN was sold to Hewlett Packard’s OpenView Division in 1997 and was the core for industry-leading HP Service Desk. The new PROLIN offers Smart Suite to HP Service Desk 4.5 enterprise customers all over the world, guaranteeing an elegant and seamless transition to ITSM as a Service.

Focused on Engineering Excellence

PROLIN has a keen focus on excellence in engineering, bringing together many of its original ITIL-based ITSM experts and adding new engineering talent. Using the latest techniques in test-driven software development methodologies, our R&D teams are delivering a clean new approach to ITSM.

PROLIN – Your Trusted Partner for ITSM as a Service

Working with PROLIN will feel like the ‘good old days’ as PROLIN blends the business and service values of the traditional HP Way with PROLIN’s own unique heritage of fun! PROLIN and its partners are dedicated to providing you with the highest levels of service and attention to your requirements.
PROLIN and its reseller partners combine to expand and extend the capabilities of your HP Service Desk environment, while safeguarding your investments in people, training, processes and technology.
With global sales, support, R&D centers, and a growing team, PROLIN’s mission is to, maximise your value and investments in your IT Service Management with leading-edge solutions that improve productivity and drive down costs.