PROLIN Smart Suite 2020 was built from the ground up to be 100% compatible with HP Service Desk. Based on an entirely different architecture, Microsoft .NET Framework rather than Java, PROLIN Smart Suite gives you all your current functionality and much more.

The PROLIN Smart Suite 2020 architecture has three standard layers:

The client layer – Smart Client 2020

The application process layer – PROLIN Power Server 2020

The database layer – your current database