News & Views

Frequently Asked Questions

Being able to publish a comprehensive and actively updated knowledge base of frequently reoccurring issues is a must for keeping ITSM staff and customers informed. The Smart Suite currently provides...

Text Snippets

As part of the Smart Client workspace, Text Snippets functionality has been added. It provides...

Paste to Attachment

Another functionality to improve your efficiency was introduced in the Smart Client as of version 2016 R7, namely the ability to add screen prints as attachments via a copy/paste. When logging a call you can now...

Export Rules

The new Smart Client 2016 has a new Export button in the Rules editor to export the current list of rules for an Item Type to a file. Have you ever...